Customer Service Policy
At All-Tite Roofing, we realize that maintaining a long-term relationship with our accounts requires more than installing high-quality roofing. First and foremost, we must provide service in a timely and professional manner, including after hours, weekends, and holidays.
To ensure customer satisfaction, we enforce the following policies:
- We will respond to all service calls by the following business day at the latest from the time it is first reported.
- During business hours, we will respond to emergency service calls within one hour depending on the location.
- After business hours, weekends, and holidays, two principals are on call seven days a week, 365 days a year for emergency service calls. Once the principal receives the call, he dispatches a service crew in a timely fashion. You will be notified how long the response time will be.
- Our emergency service is only available to accounts and previous customers of All-Tite Roofing when the answering service receives your call after business hours, they will screen out all non-accounts before the principal is notified. Again, this emergency service is exclusively reserved for All-Tite Roofing accounts only.
- We keep management and owners fully informed of every necessary detail so that you have the answers when you need them. We also fully document a detailed description of the location, leakage area, the procedure of work we applied, and all other information. Our priority is always to look out for the owners’ best interest.
- We install only the finest roofing materials with professionally trained employees of All-Tite Roofing. We never subcontract any roofing work at any time, and all our roofing products are non-asbestos.
- Our employees will always be properly dressed in company uniforms and treat your tenants with the utmost respect. All of our employees are trained to communicate with the tenants, but also not to reveal any information regarding the condition of the roof that may create problems for the owners.
In order for All-Tite Roofing to prosper, we must provide complete customer satisfaction. Therefore, our success is dependent on providing prompt, quality service when you need it.
